Project Scope
Reimagine, rebrand, and redesign a web-based donation platform
Philanthropi provides Giving As A Serviceā¢, which is a B2P2C enterprise solution. The platform provides a powerful new way to engage, educate, and empower the everyday philanthropist.
My Role
UX Lead + Collaborator
Provided oversight and leadership for the cross-functional teams responsible for UX, branding, and UI design.
Product Design Strategy
Set the standard for goals and outcomes for design intiatives that would meet customer and business needs.
The Challenge
The application interface was outdated and difficult to navigate
Defining Organizational Gaps
Internal Team Stats
2
UX Designers
12
Engineers
2
Team Alignment
Our internal team was splintered. Initially our product strategy had minimal overlap
and limited transparency.
Defining DesignOps
I championed a design-thinking framework that included input and testing from cross-functional teams. We used research, data, and experimentation to iterate on the user experience.
Transition from alignment to design execution
Crafted Design System
Post Production Design Screens
Native Mobile Screens
Measured Outcomes
45%
34%
Increase in user retention
7x
Faster task execution speed
- Increased usability of the app which was reflected in NPS score
- Launched successful Round-Up pilot with American Express
- Procured a significant advance of seed funding
- Instilled a foundational UX culture at the company
- Introduced UX research methodologies to the company
- Improved the charity search experience which lead to more grants to charities
- Increased overall user-satisfaction throughout the app