Reengineering the recruitment process
The Problem
Applicants felt that the job search experience was disconnected and not user-friendly. Users had a hard time navigating the different job divisions throughout the firm.
Our Vision
We wanted to create an inclusive experience were individuals with different backgrounds and work histories could find the proper job opportunities that fit them.
UX Recommendations
- Improve job search mechanics site-wide
- Remove top nav redundancy for programs
- Improve notification for closed applications
- Bring in fresh, relevant content
- Remove click to reveal drop downs
- Introduce a new events page for professionals to network
- Improve design strategy for our people
- JPMC, JPM, Chase = One brand
Methodology
Frame
We defined the underlying “framework” for the project: Simplify the way external and internal job seekers search and find employment opportunities.
Empathize
Taking the insights gleaned from our research we began to define an improved user journey.
Ideate
After we defined the user journey we began to ideate on the proper solutions to aid candidates on their job searching journey. We used buckets to sort our ideas into macro and micro-organized groupings.
Define
Now that all the pieces were in place, I developed a finalized story map that determined key user activities and priorities.
Design Execution
These were some of the preliminary designs we developed for the Careers website.
Desktop Application
Native Mobile
